Concepedia

Yoke Yie Chen

YY

6

Publications

177

Citations

6

H-Index

2010

Active since

Affiliations

Universiti Teknologi Petronas(Current)

Yoke Yie Chen is an author at Universiti Teknologi Petronas specializing in communication, user experience, and customer satisfaction.

Top concepts

CommunicationArtsMarketingManagementUser ExperienceCustomer SatisfactionTrustDesignEngineeringInteractive Marketing

Publications per year

2010–2014

6

Publications

6

A Comparison of Usability Testing Methods for an E-Commerce Website: A Case Study on a Malaysia Online Gift Shop

K.N. Goh, Yoke Yie Chen, Fong Woon Lai et al. · 2013 · 56 citations

Customer Satisfaction, Communication, E-commerce Web Site +21

The importance of service quality for competitive advantage &ndash; with special reference to industrial product

P.D.D. Dominic, Kim Nee Goh, Diana Wong et al. · International Journal of Business Information Systems · 2010 · 43 citations

Total Quality Management, Customer Satisfaction, Customer Service Priorities +20

Email Hoax Detection System Using Levenshtein Distance Method

Yoke Yie Chen, Suet-Peng Yong, Adzlan Ishak · Journal of Computers · 2014 · 31 citations

Fake News, Abuse Detection, Spam Filtering +15

Developing a smart wardrobe system

Kim Nee Goh, Yoke Yie Chen, Elvina Syn Lin · 2011 · 23 citations

Wearable System, Engineering, Rfid Technology +13

The effect of integrating social plugins into e-commerce website

Yoke Yie Chen, Fong Woon Lai, K.N. Goh et al. · 2013 · 12 citations

Customer Satisfaction, Consumer Research, Communication +18

Rows per page

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