1
Publications
43
Citations
1
H-Index
2010
Active since
Affiliations
Universiti Teknologi Petronas(Current)
Diana Wong is an author at Universiti Teknologi Petronas specializing in customer relationship management, marketing strategy, and customer satisfaction.
Top concepts
BusinessMarketingManagementService QualityCustomer ServiceBusiness StrategyService MarketingMarketing StrategyStrategic ManagementCustomer Satisfaction
Publications per year
2010–2010
1
1
P.D.D. Dominic, Kim Nee Goh, Diana Wong et al. · International Journal of Business Information Systems · 2010 · 43 citations
Total Quality Management, Customer Satisfaction, Customer Service Priorities +20
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