Concepedia

Sanja Raspor

SR

9

Publications

477

Citations

9

H-Index

2009

Active since

Affiliations

Polytechnic of Rijeka(Current)

University of Rijeka

Sanja Raspor is an author at Polytechnic of Rijeka specializing in service quality, marketing, and business.

Top concepts

BusinessMarketingService QualityCustomer SatisfactionManagementTourismHospitalityHospitality IndustryHospitality MarketingHospitality Management

Publications per year

2009–2013

9

Publications

9

Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry

Suzana Marković, Sanja Raspor · Management Science · 2010 · 137 citations

Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling

Jasmina Dlačić, Maja Arslanagić-Kalajdžić, Selma Kadić‐Maglajlić et al. · Total Quality Management & Business Excellence · 2013 · 103 citations

Total Quality Management, Customer Satisfaction, Service Quality +13

Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry

Suzana Marković, Sanja Raspor · Tourism and hospitality management · 2013 · 64 citations · Full text

Customer Satisfaction, Service Quality, Service Research +15

Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach

Suzana Marković, Sanja Raspor, Klaudio Šegarić · Tourism and hospitality management · 2010 · 55 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Research +19

Customer satisfaction measurement in hotel industry: Content analysis study

Ivanka Avelini Holjevac, Suzana Marković, Sanja Raspor · 2009 · 33 citations

Customer Experience, Customer Satisfaction, Hospitality +16

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