Concepedia

Suzana Marković

SM

Statistics

Publications

19

Citations

970

H-Index

16

Active since

2006

Affiliations

University of Rijeka(Current)

Polytechnic of Rijeka

Singidunum University

Suzana Marković is an author at University of Rijeka specializing in customer satisfaction, service quality, and perceived service quality.

Publications per year

2006–2018

19

Publications

19

Mobile technologies and applications towards smart tourism – state of the art

Jelena Dorčić, Jelena Komšić, Suzana Marković · Tourism Review · 2018 · 270 citations

Management, Information Technology, Tourism Management +15

Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry

Suzana Marković, Sanja Raspor · Management Science · 2010 · 137 citations

Management, Hospitality Management, Tourism Management +17

Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling

Jasmina Dlačić, Maja Arslanagić-Kalajdžić, Selma Kadić‐Maglajlić et al. · Total Quality Management & Business Excellence · 2013 · 106 citations

Business, Higher Education, Marketing +12

Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry

Suzana Marković, Sanja Raspor · Tourism and hospitality management · 2013 · 64 citations · Full text

Management, Hospitality Management, Tourism Management +16

Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach

Suzana Marković, Sanja Raspor, Klaudio Šegarić · Tourism and hospitality management · 2010 · 55 citations · Full text

Management, Hospitality Management, Consumer Behavior +16

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