Concepedia

Klaudio Šegarić

KŠ

2

Publications

72

Citations

2

H-Index

2010

Active since

Affiliations

Polytechnic of Rijeka(Current)

Klaudio Šegarić is an author at Polytechnic of Rijeka specializing in hospitality, business, and hospitality management.

Top concepts

BusinessMarketingHospitalityService QualityCustomer SatisfactionHospitality ManagementTourismManagementCustomer ServiceConsumer Behavior

Publications per year

2010–2010

2

Publications

2

Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach

Suzana Marković, Sanja Raspor, Klaudio Šegarić · Tourism and hospitality management · 2010 · 55 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Research +19

Customer satisfaction and customer loyalty measurement in hotel settings: an empirical analysis

Suzana Marković, Sanja Raspor, Klaudio Šegarić · 2010 · 17 citations

Customer Satisfaction, Service Quality, Customer Loyalty Measurement +8

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