Concepedia

Paul Phillips

PP

45

Publications

2.7K

Citations

27

H-Index

1994

Active since

Affiliations

University of Kent(Current)

University of Surrey

University of Glasgow

Cardiff University

IULM University

Paul Phillips is an author at University of Kent specializing in business, management, and hospitality management.

Top concepts

BusinessManagementHospitality ManagementMarketingTourismHospitalityStrategic ManagementCustomer SatisfactionBusiness StrategyHospitality Marketing

Publications per year

1994–2020

45

Publications

45

Understanding the Impact of Online Reviews on Hotel Performance

Paul Phillips, Stuart J. Barnes, Krystin Zigan et al. · Journal of Travel Research · 2016 · 247 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Research +20

Performance measurement in tourism firms: A content analytical meta-approach

Ruggero Sainaghi, Paul Phillips, Emma Zavarrone · Tourism Management · 2016 · 193 citations

Customer Satisfaction, Tourism Management, Tourism Performance +4

The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis

Paul Phillips, Krystin Zigan, Maria Manuela Santos Silva et al. · Tourism Management · 2015 · 184 citations

Customer Satisfaction, Online Customer Behavior, Customer Review +15

Performance comparisons of hotels in China

Ray Pine, Paul Phillips · International Journal of Hospitality Management · 2004 · 176 citations

Customer Satisfaction, Tourism Management, Tourism Performance +7

Measuring hotel performance: Using a balanced scorecard perspectives’ approach

Ruggero Sainaghi, Paul Phillips, Valentina Corti · International Journal of Hospitality Management · 2013 · 161 citations

Tourism Management, Tourism Performance, Management +6

Rows per page

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