Concepedia

Krystin Zigan

KZ

10

Publications

755

Citations

10

H-Index

2007

Active since

Affiliations

University of Kent(Current)

University of Surrey

HES-SO Valais-Wallis

Medway School of Pharmacy

Krystin Zigan is an author at University of Kent specializing in management, business, and hospitality management.

Top concepts

BusinessManagementHospitalityHospitality ManagementMarketingHotel IndustryHuman ResourcesHospitality IndustryStrategic ManagementCustomer Satisfaction

Publications per year

2007–2021

10

Publications

10

Understanding the Impact of Online Reviews on Hotel Performance

Paul Phillips, Stuart J. Barnes, Krystin Zigan et al. · Journal of Travel Research · 2016 · 247 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Research +20

The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis

Paul Phillips, Krystin Zigan, Maria Manuela Santos Silva et al. · Tourism Management · 2015 · 184 citations

Customer Satisfaction, Online Customer Behavior, Customer Review +15

Intellectual capital and its impact on business performance: Evidences from the Jordanian hotel industry

Dia Zeglat, Krystin Zigan · Tourism and Hospitality Research · 2013 · 71 citations

Firm Performance, Hospitality, Human Resource Management +17

Carbon capture and storage in South Africa: A technological innovation system with a political economy focus

Yu-Chia Ko, Krystin Zigan, Yu‐Lun Liu · Technological Forecasting and Social Change · 2021 · 68 citations

Carbon Sequestration, Carbon Emission Trading, Engineering +8

Intangible resources as performance drivers in European hospitals

Krystin Zigan, Fraser Macfarlane, Terry Desombre · International Journal of Productivity and Performance Management · 2007 · 64 citations

Rows per page

1–5 of 10