Gabriele Pizzi

Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak

Eleonora Pantano, Gabriele Pizzi, Daniele Scarpi et al. · Journal of Business Research · 2020 · 736 citations · Full text

Infectious Disease Epidemiology, Epidemic Intelligence, Virus Epidemiology +9

Fake News, Real Problems for Brands: The Impact of Content Truthfulness and Source Credibility on consumers’ Behavioral Intentions toward the Advertised Brands

Marco Visentin, Gabriele Pizzi, Marco Pichierri · Journal of Interactive Marketing · 2019 · 251 citations

Virtual reality, real reactions?: Comparing consumers' perceptions and shopping orientation across physical and virtual-reality retail stores

Gabriele Pizzi, Daniele Scarpi, Marco Pichierri et al. · Computers in Human Behavior · 2019 · 249 citations · Full text

Customer Satisfaction, Online Customer Behavior, Digital Marketing +14

Artificial intelligence and the new forms of interaction: Who has the control when interacting with a chatbot?

Gabriele Pizzi, Daniele Scarpi, Eleonora Pantano · Journal of Business Research · 2020 · 225 citations · Full text

Artificial Intelligence, Conversational User Interface, Cognitive Science +13

Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis

Eleonora Pantano, Gabriele Pizzi · Journal of Retailing and Consumer Services · 2020 · 216 citations · Full text

Artificial Intelligence, Chatbot, Engineering +11