Concepedia

Diana Heckl

DH

Statistics

Publications

2

Citations

112

H-Index

2

Active since

2007

Affiliations

Frankfurt School of Finance & Management(Current)

Diana Heckl is an author at Frankfurt School of Finance & Management specializing in customer satisfaction, management, and business.

Top concepts

Publications per year

2007–2010

2

Publications

2

Uptake and success factors of Six Sigma in the financial services industry

Diana Heckl, Jürgen Moormann, Michael Rosemann · Business Process Management Journal · 2010 · 98 citations

, , +14

How to design customer-centric business processes in the banking industry

Diana Heckl, Jürgen Moormann · Journal of financial transformation · 2007 · 14 citations

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