Concepedia

Kay Hei‐Lin Chu

KH

4

Publications

556

Citations

4

H-Index

2000

Active since

Affiliations

Tunghai University(Current)

Kay Hei‐Lin Chu is an author at Tunghai University specializing in business, human resource management, and management.

Top concepts

BusinessManagementHuman ResourcesOrganizational BehaviorPsychologyEmotionSocial SciencesWorkforce DevelopmentHospitality ManagementCulture

Publications per year

2000–2011

4

Publications

4

Development and validation of the hospitality emotional labor scale

Kay Hei‐Lin Chu, Suzanne K. Murrmann · Tourism Management · 2006 · 280 citations

Job Satisfaction, Hospitality Human Resources, Customer Satisfaction +11

When we are onstage, we smile: The effects of emotional labor on employee work outcomes

Kay Hei‐Lin Chu, Melissa A. Baker, Suzanne K. Murrmann · International Journal of Hospitality Management · 2011 · 172 citations

Employee Work Outcomes, Job Satisfaction, Employee Attitude +12

A factorial validation of work value structure: Second-order confirmatory factor analysis and its implications

Kay Hei‐Lin Chu · Tourism Management · 2007 · 56 citations

Work Attitude, Management, Motivation +11

Tourism students’ perceptions of work values: a case of Taiwanese universities

Joseph S. Chen, Kay Hei‐Lin Chu, Wu‐Chung Wu · International Journal of Contemporary Hospitality Management · 2000 · 48 citations

Work Values, Tourism Management, Cultural Tourism +19

Rows per page

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