Suzanne K. Murrmann

Development and validation of the hospitality emotional labor scale

Kay Hei‐Lin Chu, Suzanne K. Murrmann · Tourism Management · 2006 · 280 citations

Job Satisfaction, Hospitality Human Resources, Customer Satisfaction +11

Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees

Peter B. Kim, Suzanne K. Murrmann, Gyumin Lee · International Journal of Hospitality Management · 2009 · 255 citations

Employee Involvement, Job Satisfaction, Employee Attitude +9

When we are onstage, we smile: The effects of emotional labor on employee work outcomes

Kay Hei‐Lin Chu, Melissa A. Baker, Suzanne K. Murrmann · International Journal of Hospitality Management · 2011 · 172 citations

Employee Work Outcomes, Job Satisfaction, Employee Attitude +12

International labor markets and the migration of labor forces as an alternative solution for labor shortages in the hospitality industry

Jeong‐Gil Choi, Robert H. Woods, Suzanne K. Murrmann · International Journal of Contemporary Hospitality Management · 2000 · 84 citations

Human Migration, Global Migration, Internal Migration +19

Motivational Effects of Empowerment on Employees’ Organizational Commitment

Peter B. Kim, Gyumin Lee, Suzanne K. Murrmann et al. · Cornell Hospitality Quarterly · 2011 · 71 citations

Employee Involvement, Customer Satisfaction, Employee Attitude +15