Concepedia

Bruce C. Skaggs

BC

15

Publications

2.2K

Citations

13

H-Index

1970

Active since

Affiliations

University of Massachusetts Amherst(Current)

Skidmore College

Binghamton University

University of Kentucky

Pennsylvania State University

Bruce C. Skaggs is an author at University of Massachusetts Amherst specializing in business, management, and strategic management.

Top concepts

BusinessManagementStrategic ManagementBusiness StrategyMarketingCustomer SatisfactionOrganizational BehaviorIndustrial OrganizationStrategyHuman Resources

Publications per year

1970–2017

15

Publications

15

Relationships and Unethical Behavior: A Social Network Perspective

Daniel J. Brass, Kenneth D. Butterfield, Bruce C. Skaggs · Academy of Management Review · 1998 · 738 citations

Sociology, Social Network Perspective, Ethical Analysis +5

Relationships and Unethical Behavior: A Social Network Perspective

Kenneth D. Butterfield, Bruce C. Skaggs · Academy of Management Review · 1998 · 672 citations

Sociology, Social Network Perspective, Ethical Analysis +5

Strategic positioning, human capital, and performance in service organizations: a customer interaction approach

Bruce C. Skaggs, Mark A. Youndt · Strategic Management Journal · 2003 · 339 citations · Full text

Performance Management, Customer Satisfaction, Service Research +13

A CUSTOMER INTERACTION APPROACH TO STRATEGY AND PRODUCTION COMPLEXITY ALIGNMENT IN SERVICE FIRMS.

Bruce C. Skaggs, Tammy Huffman · Academy of Management Journal · 2003 · 84 citations

Customer Satisfaction, Production Management, Industrial Organization +16

Turnover and Knowledge Loss: An Examination of the Differential Impact of Production Manager and Worker Turnover in Service and Manufacturing Firms

Rory Eckardt, Bruce C. Skaggs, Mark A. Youndt · Journal of Management Studies · 2014 · 80 citations

Knowledge Loss, Firm Performance, Strategic Human Resources +20

Rows per page

1–5 of 15