Bruce C. Skaggs - Concepedia

Concepedia

Author

Bruce C. Skaggs

University of Massachusetts Amherst

Also Known As

B Skaggs, B. C. SKAGGS, Bruce C Skaggs, Bruce C. Skaggs, Bruce Skaggs

47

Publications

2.2K

Citations

13

H-Index

59

Concepts

All Affiliations

University of Massachusetts Amherst Skidmore College Binghamton University University of Kentucky Pennsylvania State University

BC

About

Bruce C. Skaggs is an author at University of Massachusetts Amherst specializing in business, management, and strategic management.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	12	13	752
2	Management	12	13	752
3	Education	2	2	116
4	Social Sciences	2	2	1.4K
5	Economics	1	1	44

Bruce C. Skaggs

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15

Publications

2.2K

Citations

13

H-Index

	Year	Citations
Relationships and Unethical Behavior: A Social Network Perspective Daniel J. Brass, Kenneth D. Butterfield, Bruce C. Skaggs Academy of Management Review SociologySocial Network PerspectiveEthical AnalysisSocial InfluenceSocial Network	1998	738
Relationships and Unethical Behavior: A Social Network Perspective Kenneth D. Butterfield, Bruce C. Skaggs Academy of Management Review SociologySocial Network PerspectiveEthical AnalysisSocial InfluenceSocial Network	1998	672
Strategic positioning, human capital, and performance in service organizations: a customer interaction approach Bruce C. Skaggs, Mark A. Youndt Strategic Management Journal Performance ManagementCustomer SatisfactionService ResearchService StudyManagement	2003	339
A CUSTOMER INTERACTION APPROACH TO STRATEGY AND PRODUCTION COMPLEXITY ALIGNMENT IN SERVICE FIRMS. Bruce C. Skaggs, Tammy Huffman Academy of Management Journal Customer SatisfactionProduction ManagementIndustrial OrganizationManagementService Competition	2003	84
Turnover and Knowledge Loss: An Examination of the Differential Impact of Production Manager and Worker Turnover in Service and Manufacturing Firms Rory Eckardt, Bruce C. Skaggs, Mark A. Youndt Journal of Management Studies Knowledge LossFirm PerformanceStrategic Human ResourcesOrganizational EconomicsEducation	2014	80
The Strategic Signaling of Capabilities by Service Firms in Different Information Asymmetry Environments Bruce C. Skaggs, Charles C. Snow Strategic Organization Firm PerformanceStrategic SignalingIndustrial OrganizationCompetitive AdvantageManagement	2004	46
An Examination of the Firm-level Performance Impact of Cluster Hiring in Knowledge-intensive Firms Rory Eckardt, Bruce C. Skaggs, David P. Lepak Academy of Management Journal EconomicsInternal Labor MarketCluster DevelopmentFirm-level Performance ImpactCluster Hiring	2017	44
Serving one another: Are shared and self‐leadership the keys to service sustainability? Charles C. Manz, Bruce C. Skaggs, Craig L. Pearce, Journal of Organizational Behavior Customer SatisfactionOrganizationsServices ManagementEducationAutonomy	2015	36
The Performance Effects of Service Diversification by Manufacturing Firms Bruce C. Skaggs, Scott Droege Journal of managerial issues Much Diversification ResearchFirm PerformanceOrganizational EconomicsService DiversificationCompetitive Advantage	2004	24
The effects of customer contact on organizational structure and performance in service firms Bruce C. Skaggs, Alexandra Galli-Debicella Service Industries Journal Customer SatisfactionOrganizational CharacteristicOrganizational BehaviorManagementCustomer Relationship Management	2011	21

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