Concepedia

Peter L. Ostrowski

PL

Statistics

Publications

2

Citations

527

H-Index

2

Active since

1993

Affiliations

Northern Illinois University(Current)

Peter L. Ostrowski is an author at Northern Illinois University specializing in business, customer satisfaction, and service quality.

Top concepts

Publications per year

1993–1994

2

Publications

2

Service Quality and Customer Loyalty in the Commercial Airline Industry

Peter L. Ostrowski, Terrence V. O′Brien, Geoffrey L. Gordon · Journal of Travel Research · 1993 · 498 citations

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Determinants of Service Quality in the Commercial Airline Industry:

Peter L. Ostrowski, Terrence V. O′Brien, Geoffrey L. Gordon · Journal of Travel & Tourism Marketing · 1994 · 29 citations

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