Concepedia

Nusrah Samat

NS

Statistics

Publications

5

Citations

468

H-Index

5

Active since

2006

Affiliations

Universiti Sains Malaysia(Current)

Universiti Teknologi MARA

Nusrah Samat is an author at Universiti Sains Malaysia specializing in business, customer satisfaction, and total quality management.

Top concepts

BusinessManagementCustomer SatisfactionTotal Quality ManagementMarketingService QualityStrategic ManagementAccountingHuman ResourcesEducation

Publications per year

2006–2020

5

Publications

5

TQM practices, service quality, and market orientation

Nusrah Samat, T. Ramayah, Norizan Mat Saad · Management Research News · 2006 · 177 citations

Total Quality Management, Customer Satisfaction, Tqm Practices +12

Market orientation, service quality and organizational performance in service organizations in Malaysia

T. Ramayah, Nusrah Samat, May‐Chiun Lo · Asia-Pacific Journal of Business Administration · 2011 · 142 citations

Total Quality Management, Customer Satisfaction, Market Orientation +11

The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty

Bagyalakshmi Gopi, Nusrah Samat · British Food Journal · 2020 · 92 citations

Total Quality Management, Customer Satisfaction, Consumer Research +17

Academic Dishonesty: Why Business Students Participate in these Practices?

Hadijah Iberahim, Norashikin Hussein, Nusrah Samat et al. · Procedia - Social and Behavioral Sciences · 2013 · 42 citations · Full text

Dishonest Behaviour, Academic Dishonesty, Accounting +7

Do ISO Certified SME's have higher Quality Practices? Empirical Insights from the Northern Region of Malaysia

Nusrah Samat, T. Ramayah, Yusliza Mohd Yusoff · International Journal of Business and Management · 2009 · 15 citations · Full text

Total Quality Management, Customer Satisfaction, Engineering +20

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