Concepedia

Hafizah Zainal

HZ

2

Publications

68

Citations

2

H-Index

2016

Active since

Hafizah Zainal is an author specializing in business, reputation management, and stakeholder engagement.

Top concepts

TrustBusinessMarketingManagementService QualityCustomer SatisfactionReputation ManagementSocial ResponsibilityStakeholder EngagementStakeholder Management

Publications per year

2016–2016

2

Publications

2

Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions

Hafizah Zainal, Azizi Abu Bakar, Ram Al Jaffri Saad · Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia) · 2016 · 52 citations · Full text

Total Quality Management, Customer Satisfaction, Reputation Management +16

The Role of Reputation, Satisfactions of Zakat Distribution, And Service Quality in Developing Stakeholder Trust In Zakat Institutions

Hafizah Zainal · The European Proceedings of Social & Behavioural Sciences · 2016 · 16 citations · Full text

Total Quality Management, Customer Satisfaction, Reputation Management +17

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