Brendan T. Chen

Service quality and customer satisfaction: qualitative research implications for luxury hotels

Carol Yirong Lu, Celine Berchoux, Michael W. Marek et al. · International Journal of Culture Tourism and Hospitality Research · 2015 · 160 citations

Customer Satisfaction, Luxury, Tourism Management +18

Temporal Change in Resident Perceptions of a Mega-event: The Beijing 2008 Olympic Games

Doğan Gürsoy, G. Christina, Jin Ai et al. · Tourism Geographies · 2011 · 112 citations

Tourist experience with agritourism attractions: what leads to loyalty?

Dwi Suhartanto, David Dean, Brendan T. Chen et al. · Tourism Recreation Research · 2020 · 70 citations

Customer Satisfaction, Culture, Destination Marketing +9

Service Innovation Performance in the Hospitality Industry: The Role of Organizational Training, Personal-Job Fit and Work Schedule Flexibility

Brendan T. Chen · Journal of Hospitality Marketing & Management · 2017 · 68 citations

Exploring loyalty to specialty foods among tourists and residents

Dwi Suhartanto, Brendan T. Chen, Zurinawati Mohi et al. · British Food Journal · 2018 · 64 citations

Customer Satisfaction, Tourism Management, Tourism Performance +17