Concepedia

Keng Yap Ng

KY

2

Publications

172

Citations

2

H-Index

2020

Active since

Affiliations

Universiti Putra Malaysia(Current)

Keng Yap Ng is an author at Universiti Putra Malaysia specializing in tourism, service quality, and interactive marketing.

Top concepts

TourismBusinessMarketingManagementHospitalityService QualityConsumer ResearchCustomer SatisfactionInteractive MarketingHospitality Management

Publications per year

2020–2021

2

Publications

2

Employing structural topic modelling to explore perceived service quality attributes in Airbnb accommodation

Kai Ding, Wei Chong Choo, Keng Yap Ng et al. · International Journal of Hospitality Management · 2020 · 132 citations

Customer Satisfaction, Tourism Management, Service Quality +13

Exploring Sources of Satisfaction and Dissatisfaction in Airbnb Accommodation Using Unsupervised and Supervised Topic Modeling

Kai Ding, Wei Chong Choo, Keng Yap Ng et al. · Frontiers in Psychology · 2021 · 40 citations · Full text

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