5
Publications
284
Citations
5
H-Index
2004
Active since
Affiliations
Technical University of Crete(Current)
Charalambos Litos is an author at Technical University of Crete specializing in management, business, and customer satisfaction.
Top concepts
BusinessManagementService QualityCustomer SatisfactionTourismMarketingEngineeringHospitalityReliabilityHotel Industry
Publications per year
2004–2017
5
5
Website Quality Assessment Criteria.
Vassilis Moustakis, Charalambos Litos, Andreas Dalivigas et al. · ICIQ · 2004 · 69 citations
Reliability, Total Quality Management, Customer Satisfaction +8
Leonidas A. Zampetakis, Maria Bakatsaki, Charalambos Litos et al. · Frontiers in Psychology · 2017 · 51 citations · Full text
Behavioral Decision Making, Organizational Characteristic, Social Psychology +19
Charalambos Litos, Yannis Politis, Evangelos Grigoroudis et al. · Journal of Quality Assurance in Hospitality & Tourism · 2011 · 12 citations
Customer Satisfaction, Service Excellence, Sector-oriented Methodology +18
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