Concepedia

Yannis Politis

YP

9

Publications

624

Citations

9

H-Index

2001

Active since

Affiliations

Technical University of Crete(Current)

University of Piraeus

Yannis Politis is an author at Technical University of Crete specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementService QualityCustomer SatisfactionEngineeringTotal Quality ManagementMarketingStrategic ManagementHospitality ManagementTourism

Publications per year

2001–2022

9

Publications

9

Customer satisfaction measurement in the private bank sector

G. Mihelis, Evangelos Grigoroudis, Yannis Siskos et al. · European Journal of Operational Research · 2001 · 247 citations

Customer Profitability, Customer Satisfaction, Service Quality +4

The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach

Evangelos Grigoroudis, Charalambos Litos, Vassilis A. Moustakis et al. · European Journal of Operational Research · 2006 · 119 citations

Total Quality Management, Quality Of Life, Reliability +12

Multicriteria methodology for the evaluation of a Greek engineering department

Yannis Politis, Yannis Siskos · European Journal of Operational Research · 2003 · 58 citations

Engineering, Multicriteria Methodology, Industrial Engineering +10

Satisfaction Benchmarking and Customer Classification: An Application to the Branches of a Banking Organization

Evangelos Grigoroudis, Yannis Politis, Yannis Siskos · International Transactions in Operational Research · 2002 · 56 citations

Total Quality Management, Customer Satisfaction, Business Intelligence +20

Incorporating the Sustainability Concept in the Major Business Excellence Models

Yannis Politis, Evangelos Grigoroudis · Sustainability · 2022 · 42 citations · Full text

Total Quality Management, Engineering, Sustainable Development +22

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