Concepedia

Asma Shabbir

AS

5

Publications

618

Citations

5

H-Index

2016

Active since

Affiliations

COMSATS University Islamabad(Current)

Indus University

Asma Shabbir is an author at COMSATS University Islamabad specializing in marketing, management, and business.

Top concepts

BusinessMarketingManagementService QualityCustomer SatisfactionNursingQuality SystemsConsumer ResearchService ManagementHospitality Marketing

Publications per year

2016–2020

5

Publications

5

Hospital healthcare service quality, patient satisfaction and loyalty

Taqdees Fatima, Shahab Alam Malik, Asma Shabbir · International Journal of Quality & Reliability Management · 2018 · 317 citations

Total Quality Management, Customer Satisfaction, Services Management +19

Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan

Asma Shabbir, Shahab Alam Malik, Shujah Alam Malik · International Journal of Quality & Reliability Management · 2016 · 149 citations

Customer Satisfaction, Self-administered Questionnaire, Services Management +16

Perceptions of fine dining restaurants in Pakistan

Mariam Shahzadi, Shahab Alam Malik, Mansoor Ahmad et al. · International Journal of Quality & Reliability Management · 2018 · 84 citations

Customer Satisfaction, Restaurant Key Attributes, Consumer Research +18

Equating the expected and perceived service quality

Asma Shabbir, Shahab Alam Malik, Saquib Yusaf Janjua · International Journal of Quality & Reliability Management · 2017 · 37 citations

Customer Satisfaction, Services Management, Service Excellence +19

Innovations for potential entrepreneurs in service quality and customer loyalty in the hospitality industry

Zoya Wajid Satti, Samreen Fahim Babar, Shagufta Parveen et al. · Asia Pacific Journal of Innovation and Entrepreneurship · 2020 · 31 citations · Full text

Customer Satisfaction, Service Innovation, Service Quality +13

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