Concepedia

Christopher Bartl

CB

2

Publications

152

Citations

2

H-Index

2012

Active since

Affiliations

EBS University of Business and Law(Current)

Christopher Bartl is an author at EBS University of Business and Law specializing in business, customer satisfaction, and management.

Top concepts

BusinessMarketingManagementCustomer SatisfactionAdvertisingCommunicationMedia MarketingService QualityUser ExperienceCustomer Service

Publications per year

2012–2013

2

Publications

2

Delighting Consumers Click by Click

Christopher Bartl, Matthias H. J. Gouthier, Markus Lenker · Journal of Service Research · 2013 · 92 citations

Customer Satisfaction, Digital Marketing, Consumer Study +23

Service excellence models: a critical discussion and comparison

Matthias H. J. Gouthier, Andreas Giese, Christopher Bartl · Managing Service Quality · 2012 · 60 citations

Total Quality Management, Customer Satisfaction, Service Excellence Models +13

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