Tiep Nguyen

Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach

Duy Quy Nguyen-Phuoc, Anh Thi Phuong Tran, Tiep Nguyen et al. · Transport Policy · 2020 · 125 citations

Total Quality Management, Customer Satisfaction, Building Loyalty +7

How does perceived risk affect passenger satisfaction and loyalty towards ride-sourcing services?

Duy Quy Nguyen-Phuoc, Óscar Oviedo-Trespalacios, Nguyen S. Vo et al. · Transportation Research Part D Transport and Environment · 2021 · 75 citations

Customer Experience, Customer Satisfaction, Service Research +9

Application of System Dynamics to Evaluate the Social and Economic Benefits of Infrastructure Projects

Tiep Nguyen, Stephen Cook, Vernon Ireland · Systems · 2017 · 47 citations · Full text

Infrastructure Projects, Engineering, Economic Development +22

Effectiveness of Leadership Decision-Making in Complex Systems

Leonie Hallo, Tiep Nguyen, Alex Gorod et al. · Systems · 2020 · 40 citations · Full text

Organizational Communication, Decision-making, Project Management +14

Holistic View of Intuition and Analysis in Leadership Decision-Making and Problem-Solving

Leonie Hallo, Tiep Nguyen · Administrative Sciences · 2021 · 36 citations · Full text

Tacit Knowledge, Decision Analysis, Holistic View +17