Norma Sutcliffe

The impact of age and shopping experiences on the classification of search, experience, and credence goods in online shopping

Yun Wan, Makoto Nakayama, Norma Sutcliffe · Information Systems and e-Business Management · 2010 · 92 citations

Customer Satisfaction, Online Customer Behavior, Credence Goods +14

Leadership behavior and business process reengineering (BPR) outcomes

Norma Sutcliffe · Information & Management · 1999 · 71 citations

Business Process, Management, Business +6

Has the web transformed experience goods into search goods?

Makoto Nakayama, Norma Sutcliffe, Yun Wan · Electronic Markets · 2010 · 45 citations

Online Customer Behavior, Product Experience, Search Goods +8

A Competency Based MSIS Curriculum

Norma Sutcliffe, Susy S. Chan, Makoto Nakayama · Journal of the Association for Information Systems · 2005 · 36 citations · Full text

IT skills portfolio research in SIGCPR proceedings

Makoto Nakayama, Norma Sutcliffe · 2001 · 28 citations

Portfolio Issues, Portfolio Research, Business Intelligence +12