Concepedia
Statistics
Publications
13
Citations
755
H-Index
Active since
2006
Affiliations
University of Oslo(Current)
SINTEF
Changetech (Norway)
Norwegian University of Science and Technology
Norwegian Police University College
Cato Alexander Bjørkli is an author at University of Oslo specializing in management, arts, and business.
Top concepts
ArtsManagementBusinessProject ManagementOrganizational BehaviorOrganizational CommunicationCommunicationConversation AnalysisMarketingHuman Resources
Publications per year
2006–2022
An Initial Model of Trust in Chatbots for Customer Service—Findings from a Questionnaire Study
Cecilie Bertinussen Nordheim, Asbjørn Følstad, Cato Alexander Bjørkli · Interacting with Computers · 2019 · 200 citations · Full text
Customer Satisfaction, Chatbot, Digital Marketing +18
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design
Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor et al. · International Journal of Human-Computer Studies · 2022 · 189 citations · Full text
Effect of socioemotional stress on the quality of cardiopulmonary resuscitation during advanced life support in a randomized manikin study*
Conrad Arnfinn Bjørshol, Helge Myklebust, Kjetil Lønne Nilsen et al. · Critical Care Medicine · 2010 · 65 citations
Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service
Juliana Jia Yu Zhang, Asbjørn Følstad, Cato Alexander Bjørkli · Journal of Internet Commerce · 2021 · 61 citations · Full text
Customer Satisfaction, Chatbot, Project Management +20
Better Days – A randomized controlled trial of an internet-based positive psychology intervention
Filip Drozd, Lia Mork, Bettina Nielsen et al. · The Journal of Positive Psychology · 2014 · 57 citations
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