Maxwell Sandada

Customer Satisfaction, Trust and Loyalty as Predictors of Customer Intention to Re-Purchase South African Retailing Industry

Richard Chinomona, Maxwell Sandada · Mediterranean Journal of Social Sciences · 2013 · 79 citations · Full text

Customer Experience, Customer Satisfaction, Service Quality +13

An Investigation into the Impact of Service Quality, Frequent Flier Programs and Safety Perception on Satisfaction and Customer Loyalty in the Airline Industry in Southern Africa

Maxwell Sandada, Bright Matibiri · South East European Journal of Economics and Business · 2016 · 59 citations · Full text

Customer Experience, Customer Satisfaction, Service Quality +12

Strategic Planning And Its Relationship With Business Performance Among Small And Medium Enterprises In South Africa

Maxwell Sandada, David Pooe, M. Dhurup · International Business & Economics Research Journal (IBER) · 2014 · 57 citations · Full text

Corporate Strategy, Business Performance, Strategic Planning Dimensions +13

The Influence of E-Service Quality on Customer Perceived Value, Customer Satisfaction and Loyalty in South Africa

Richard Chinomona, Godrey Masinge, Maxwell Sandada · Mediterranean Journal of Social Sciences · 2014 · 51 citations · Full text

Total Quality Management, Customer Satisfaction, Digital Marketing +20

Impact of Strategic Planning on Small and Medium-Sized Enterprises’ (SMEs)Performance: The Role of Employee Participation, Implementation Incentives and Evaluation and Control

Job Dubihlela, Maxwell Sandada · Journal of Economics · 2014 · 44 citations

Performance Management, Management Effectiveness, South Africa +15