Qiang Yang

Large-scale group decision-making for prioritizing engineering characteristics in quality function deployment under comparative linguistic environment

Qiang Yang, Zhen‐Song Chen, Catherine Y.P. Chan et al. · Applied Soft Computing · 2022 · 56 citations

Total Quality Management, Fuzzy Multi-criteria Decision-making, Quality Assurance +14

A decision support model for risk management of hazardous materials road transportation based on quality function deployment

Yanlai Li, Qiang Yang, Kwai‐Sang Chin · Transportation Research Part D Transport and Environment · 2019 · 46 citations

Safety Engineering, Engineering, Transportation System Management +14

Identifying passengers’ needs in cabin interiors of high-speed rails in China using quality function deployment for improving passenger satisfaction

Kwai‐Sang Chin, Qiang Yang, Catherine Y.P. Chan et al. · Transportation Research Part A Policy and Practice · 2018 · 45 citations

Customer Satisfaction, Engineering, Rail Transport +9

A quality function deployment-based framework for the risk management of hazardous material transportation process

Qiang Yang, Kwai‐Sang Chin, Yanlai Li · Journal of Loss Prevention in the Process Industries · 2018 · 44 citations

Safety Engineering, Engineering, Safety Management +13

Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory

Qiang Yang, Z Wang, Kun Feng et al. · Journal of Retailing and Consumer Services · 2024 · 32 citations

Total Quality Management, Customer Satisfaction, Service Quality +10