Catherine Y.P. Chan

Large-scale group decision-making for prioritizing engineering characteristics in quality function deployment under comparative linguistic environment

Qiang Yang, Zhen‐Song Chen, Catherine Y.P. Chan et al. · Applied Soft Computing · 2022 · 56 citations

Total Quality Management, Fuzzy Multi-criteria Decision-making, Quality Assurance +14

Identifying passengers’ needs in cabin interiors of high-speed rails in China using quality function deployment for improving passenger satisfaction

Kwai‐Sang Chin, Qiang Yang, Catherine Y.P. Chan et al. · Transportation Research Part A Policy and Practice · 2018 · 45 citations

Customer Satisfaction, Engineering, Rail Transport +9

Applying QFD to develop a training course for clothing merchandisers

Catherine Y.P. Chan, Graham S. Taylor, Wai Cheung Ip · The TQM Journal · 2009 · 15 citations

Training System, Education, Human Resource Management +22

A three-phase QFD-based framework for identifying key passenger needs to improve satisfaction with the seat of high-speed rail in China

Qiang Yang, Catherine Y.P. Chan, Kwai‐Sang Chin et al. · Transportation · 2020 · 12 citations

Railway Traffic, Customer Satisfaction, Rail Transport +10