Concepedia

Z Wang

ZW

1

Publications

32

Citations

1

H-Index

2024

Active since

Affiliations

Sichuan University(Current)

Z Wang is an author at Sichuan University specializing in logistics, supply chain management, and service quality.

Top concepts

BusinessLogisticsMarketingManagementService QualityCustomer SatisfactionSupply Chain ManagementTotal Quality Management

Publications per year

2024–2024

1

Publications

1

Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory

Qiang Yang, Z Wang, Kun Feng et al. · Journal of Retailing and Consumer Services · 2024 · 32 citations

Total Quality Management, Customer Satisfaction, Service Quality +10

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