Concepedia

Stefanie Böser

SB

1

Publications

52

Citations

1

H-Index

2015

Active since

Affiliations

Heilbronn University(Current)

Stefanie Böser is an author at Heilbronn University specializing in customer satisfaction, motel management, and hospitality management.

Top concepts

BusinessMarketingManagementHospitalityHuman ResourcesService QualityGuest ExperienceMotel ManagementCustomer SatisfactionHospitality Management

Publications per year

2015–2015

1

Publications

1

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

Godwin-Charles Ogbeide, Stefanie Böser, Robert J Harrinton et al. · Tourism and Hospitality Research · 2015 · 52 citations

Total Quality Management, Customer Satisfaction, Complaint Management +19

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