Concepedia

Author

Stefanie Böser

Heilbronn University

Also Known As

Stefanie Böser

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Publications

52

Citations

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H-Index

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Concepts

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Heilbronn University
SB

About

Stefanie Böser is an author at Heilbronn University specializing in customer satisfaction, motel management, and hospitality management.

Top Concepts

#ConceptH-IndexPublicationsCitations

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Business

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Management

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Hospitality

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Human Resource Management

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Marketing

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Stefanie Böser

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1

Publications

52

Citations

1

H-Index

YearCitations

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

Godwin-Charles Ogbeide, Stefanie Böser, Robert J Harrinton,

Tourism and Hospitality Research

2015

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