Robert J Harrinton

Publications

Citations

H-Index

2015

Active since

Affiliations

University of Arkansas at Fayetteville(Current)

Robert J Harrinton is an author at University of Arkansas at Fayetteville specializing in customer satisfaction, human resource management, and hospitality management.

Top concepts

BusinessMarketingManagementHospitalityHuman ResourcesService QualityGuest ExperienceMotel ManagementCustomer SatisfactionHospitality Management

Publications per year

2015–2015

Publications

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

Godwin-Charles Ogbeide, Stefanie Böser, Robert J Harrinton et al. · Tourism and Hospitality Research · 2015 · 52 citations

Total Quality Management, Customer Satisfaction, Complaint Management +19

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