Mazen Shawosh

Statistics

Publications

Citations

142

H-Index

Active since

2011

Affiliations

King Fahd University of Petroleum and Minerals(Current)

Institute of Nanotechnology

Sungkyunkwan University

Edith Cowan University

Mazen Shawosh is an author at King Fahd University of Petroleum and Minerals specializing in customer experience, customer service management, and web services.

ORCID

Publications per year

2011–2025

Publications

AI Agents and Agentic Systems: A Multi-Expert Analysis

Laurie Hughes, Yogesh K. Dwivedi, Tegwen Malik et al. · Journal of Computer Information Systems · 2025 · 101 citations · Full text

Computing, Autonomous Systems, Computer Science +17

Artificial intelligence agents and agentic systems in hospitality and tourism: challenges, opportunities and research agenda

Yogesh K. Dwivedi, Mohamed Y. Helal, Ibrahim A. Elgendy et al. · International Journal of Contemporary Hospitality Management · 2025 · 31 citations · Full text

Computing, Computer Science, Tourism Management +13

The Perception of Customer Relationship Management Adoption: Case of Mobile Companies in Saudi Arabia

Amine Nehari Talet, Mazen Shawosh, Saeed Al-Saeed · Journal of Mobile Technologies Knolwedge and Society · 2011 · 10 citations · Full text

Business, Marketing, Marketing Management +12

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