Jamal M. M. Joudeh

Service Quality, Customer Satisfaction and Loyalty in an Internet Service Providers

Jamal M. M. Joudeh, Ala’ Omar Dandis · International Journal of Business and Management · 2018 · 76 citations · Full text

Total Quality Management, Customer Satisfaction, Digital Marketing +17

The effect of multidimensional service quality on word of mouth in university on-campus healthcare centers

Ala’ Omar Dandis, Amr Anwar Jarrad, Jamal M. M. Joudeh et al. · The TQM Journal · 2021 · 41 citations

Total Quality Management, Customer Satisfaction, Administration Quality +14

The differential impacts of customer commitment dimensions on loyalty in the banking sector in Jordan: Moderating the effect of e-service quality

Ahmad Khraiwish, Jassim Ahmad Al-Gasawneh, Jamal M. M. Joudeh et al. · International Journal of Data and Network Science · 2022 · 33 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Research +21

The relationship between Internet of things and search engine optimization in Jordanian Tele-communication Companies: The mediating role of user behavior

Nawras M. Nusairat, Jassim Ahmad Al-Gasawneh, Abdalrazzaq Aloqool et al. · International Journal of Data and Network Science · 2021 · 23 citations · Full text

Customer Satisfaction, Search Engine Optimization, New Technologies +19

The Impact of Website Quality on Online Purchase Intention: The Mediating Effect of e-WOM, Jordan Context

Mohammed Aljabari, Jamal M. M. Joudeh, Ahmad Ibrahim Aljumah et al. · International Journal of Professional Business Review · 2023 · 22 citations · Full text

Service Interaction Quality, Customer Satisfaction, E-commerce +18