Concepedia

Ricardo F. Ramos

RF

14

Publications

546

Citations

13

H-Index

2019

Active since

Affiliations

Iscte – Instituto Universitário de Lisboa(Current)

Polytechnic Institute of Coimbra

Autonomous University of Lisbon

Universidade Nova de Lisboa

University of Bath

Ricardo F. Ramos is an author at Iscte – Instituto Universitário de Lisboa specializing in management, marketing, and business.

Top concepts

ManagementMarketingBusinessCustomer SatisfactionDigital MarketingInteractive MarketingConsumer BehaviorConsumer ResearchMarketing InsightsHospitality Marketing

Publications per year

2019–2024

14

Publications

14

Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study

Paulo Rita, Ricardo F. Ramos, María Teresa Borges Tiago et al. · International Journal of Hospitality Management · 2022 · 88 citations · Full text

Global Research Trends in Consumer Behavior and Sustainability in E-Commerce: A Bibliometric Analysis of the Knowledge Structure

Paulo Rita, Ricardo F. Ramos · Sustainability · 2022 · 82 citations · Full text

Customer Satisfaction, Business Intelligence, Digital Marketing +18

A Data-Driven Approach to Improve Customer Churn Prediction Based on Telecom Customer Segmentation

Zhang Tianyuan, Sérgio Moro, Ricardo F. Ramos · Future Internet · 2022 · 58 citations · Full text

Customer Satisfaction, Customer Churn Prediction, Engineering +19

From institutional websites to social media and mobile applications: A usability perspective

Ricardo F. Ramos, Paulo Rita, Sérgio Moro · European Research on Management and Business Economics · 2019 · 56 citations · Full text

What drives job satisfaction in IT companies?

Sérgio Moro, Ricardo F. Ramos, Paulo Rita · International Journal of Productivity and Performance Management · 2020 · 54 citations

Job Satisfaction, Customer Satisfaction, Work Attitude +15

Rows per page

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