Concepedia

Author

Luisa Gonçalves

Universidade do PortoORCID

Also Known As

Gonçalves, Luisa de Souza, Luisa Gonçalves

4

Publications

119

Citations

2

H-Index

15

Concepts

All Affiliations

Universidade do Porto
LG

About

Luisa Gonçalves is an author at Universidade do Porto specializing in customer satisfaction, interactive marketing, and management.

Top Concepts

#ConceptH-IndexPublicationsCitations

1

Engineering

2

2

119

2

Management

2

2

119

3

Marketing

2

2

119

4

Communication

1

1

89

5

Business Intelligence

1

1

89

Luisa Gonçalves

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2

Publications

119

Citations

2

H-Index

YearCitations

Understanding the customer experience with smart services

Luisa Gonçalves, Lia Patrício, Jorge Teixeira,

Journal of service management

2020

89

From smart technologies to value cocreation and customer engagement with smart energy services

Luisa Gonçalves, Lia Patrício

Energy Policy

2022

30

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