Miguel A. Suárez-Acosta

Employees’ Reactions to Peers’ Unfair Treatment by Supervisors: The Role of Ethical Leadership

Pablo Zoghbi‐Manrique‐de‐Lara, Miguel A. Suárez-Acosta · Journal of Business Ethics · 2013 · 81 citations

Employee Involvement, Behavioral Sciences, Employee Attitude +9

Exploring the Influence of CEO Extraversion and Openness to Experience on Firm Performance

Yazmina Araujo-Cabrera, Miguel A. Suárez-Acosta, Teresa Aguiar-Quintana · Journal of Leadership & Organizational Studies · 2016 · 55 citations

Tmt Behavioral Integration, Firm Performance, Organizational Characteristic +17

A justice framework for understanding how guests react to hotel employee (mis)treatment

Pablo Zoghbi‐Manrique‐de‐Lara, Teresa Aguiar-Quintana, Miguel A. Suárez-Acosta · Tourism Management · 2013 · 47 citations · Full text

Customer Satisfaction, Procedural Justice, Employee Attitude +10

Hotel Guests’ Responses to Service Recovery

Pablo Zoghbi‐Manrique‐de‐Lara, Miguel A. Suárez-Acosta, Teresa Aguiar-Quintana · Cornell Hospitality Quarterly · 2013 · 26 citations

Customer Satisfaction, Consumer Research, Hospitality +16

Customer citizenship as a reaction to hotel's fair treatment of staff: Service satisfaction as a mediator

Pablo Zoghbi‐Manrique‐de‐Lara, Miguel A. Suárez-Acosta, Rita M. Guerra-Báez · Tourism and Hospitality Research · 2015 · 14 citations

Customer Satisfaction, Hospitality, Service Satisfaction +20