Carmen Gerea

Statistics

Publications

Citations

194

H-Index

Active since

2015

Affiliations

Pontificia Universidad Católica de Chile(Current)

Carmen Gerea is an author at Pontificia Universidad Católica de Chile specializing in business, omnichannel experience management, and omnichannel management.

ORCID

Publications per year

2015–2022

Publications

Omnichannel Customer Experience and Management: An Integrative Review and Research Agenda

Carmen Gerea, Fernanda Gonzalez-Lopez, Valeria Herskovic · Sustainability · 2021 · 102 citations · Full text

Business, Marketing, Marketing Management +17

A systematic literature review about technologies for self-reporting emotional information

Carolina Fuentes, Valeria Herskovic, Iyubanit Rodríguez et al. · Journal of Ambient Intelligence and Humanized Computing · 2016 · 47 citations · Full text

Social Sciences, Psychology, Social Psychology +14

Transitioning from Multichannel to Omnichannel Customer Experience in Service-Based Companies: Challenges and Coping Strategies

Carmen Gerea, Valeria Herskovic · Journal of theoretical and applied electronic commerce research · 2022 · 31 citations · Full text

Business, Management Information Systems, Strategic Management +13

Measuring User Experience in Latin America

Carmen Gerea, Valeria Herskovic · 2015 · 14 citations

Architecture, Spanish, Human-computer Interaction +6

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