Fernanda Gonzalez-Lopez

Statistics

Publications

Citations

372

H-Index

Active since

2021

Affiliations

Pontificia Universidad Católica de Chile(Current)

Fernanda Gonzalez-Lopez is an author at Pontificia Universidad Católica de Chile specializing in business, customer lifecycle marketing, and customer satisfaction.

ORCID

Publications per year

2021–2022

Publications

Process mining for healthcare: Characteristics and challenges

Jorge Muñoz-Gama, Niels Martin, Carlos Fernández-Llatas et al. · Journal of Biomedical Informatics · 2022 · 270 citations · Full text

Business, Data Science, Business Process Management +9

Omnichannel Customer Experience and Management: An Integrative Review and Research Agenda

Carmen Gerea, Fernanda Gonzalez-Lopez, Valeria Herskovic · Sustainability · 2021 · 102 citations · Full text

Business, Marketing, Marketing Management +17

1–2 of 2