Concepedia

M. Clara Viada-Stenger

MC

1

Publications

40

Citations

1

H-Index

2009

Active since

Affiliations

Universitat de València(Current)

M. Clara Viada-Stenger is an author at Universitat de València specializing in customer satisfaction, business, and total quality management.

Top concepts

TourismBusinessMarketingManagementQuality SystemsService QualityMotel ManagementCustomer SatisfactionHospitality ManagementTotal Quality Management

Publications per year

2009–2009

1

Publications

1

The implementation of a quality management system based on the Q tourist quality standard. The case of hotel sector

M. Clara Viada-Stenger, Francisco Balbastre Benavent, Ana Redondo Cano · Service Business · 2009 · 40 citations

Total Quality Management, Customer Satisfaction, Tourism Management +11

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