Concepedia

Jaime Dagostim Picolo

JD

5

Publications

120

Citations

5

H-Index

2010

Active since

Affiliations

Universidade Regional de Blumenau(Current)

Centro Universitário do Espírito Santo

Jaime Dagostim Picolo is an author at Universidade Regional de Blumenau specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementMarketingConsumer ResearchCustomer SatisfactionService QualityQuality ImprovementInteractive MarketingDesignGender

Publications per year

2010–2021

5

Publications

5

Gender influence, social responsibility and governance in performance

Andréia Carpes Dani, Jaime Dagostim Picolo, Roberto Carlos Klann · RAUSP Management Journal · 2018 · 46 citations · Full text

Gender Disparity, Ownership Structure, Business Practices +15

Which incremental innovations should we offer? Comparing importance–performance analysis with improvement-gaps analysis

Gérson Tontini, Jaime Dagostim Picolo, Amélia Silveira · Total Quality Management & Business Excellence · 2014 · 26 citations

Total Quality Management, Customer Satisfaction, Customer Experience +22

Improvement gap analysis

Gérson Tontini, Jaime Dagostim Picolo · Managing Service Quality · 2010 · 25 citations

Marketing Analytics, Customer Satisfaction, Excitement Attributes +16

How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services

Gérson Tontini, Luís Irgang, Adriana Kroenke et al. · Benchmarking An International Journal · 2021 · 13 citations

Customer Experience, Customer Satisfaction, Consumer Research +19

The influence of the financial slack on the economical performance of Brazilian and Chilean companies

Jaime Dagostim Picolo, Cristian Baú Dal Magro, Tarcísio Pedro da Silva et al. · Cuadernos de Economía · 2017 · 10 citations · Full text

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