Concepedia
Statistics
Publications
23
Citations
1.2K
H-Index
18
Active since
2002
Affiliations
Universidade Regional de Blumenau(Current)
Universidade do Oeste de Santa Catarina
Centro Universitário do Espírito Santo
Halmstad University
Universidade do Estado de Santa Catarina
Gérson Tontini is an author at Universidade Regional de Blumenau specializing in management, business, and marketing.
Top concepts
BusinessManagementMarketingCustomer SatisfactionConsumer ResearchService QualityStrategic ManagementStrategyHospitality MarketingInteractive Marketing
Publications per year
2002–2021
Integrating the Kano Model and QFD for Designing New Products
Gérson Tontini · Total Quality Management & Business Excellence · 2007 · 242 citations
Customer Satisfaction, Industrial Engineering, Brand Strategy +23
Identification of satisfaction attributes using competitive analysis of the improvement gap
Gérson Tontini, Amélia Silveira · International Journal of Operations & Production Management · 2007 · 148 citations
Total Quality Management, Customer Satisfaction, Customer Experience +19
Influence of maturity on corporate social responsibility and sustainable innovation in business performance
Edilson Bacinello, Gérson Tontini, Anete Alberton · Corporate Social Responsibility and Environmental Management · 2019 · 117 citations
Education, Sustainable Innovation, Sustainable Business Model Innovation +20
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Graziela dos Santos Bento, Gérson Tontini · Total Quality Management & Business Excellence · 2018 · 90 citations · Full text
Influence of corporate social responsibility on sustainable practices of small and medium‐sized enterprises: Implications on business performance
Edilson Bacinello, Gérson Tontini, Anete Alberton · Corporate Social Responsibility and Environmental Management · 2020 · 81 citations
Environmental Performance, Sustainable Practices, Education +21
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