Concepedia

Graziela dos Santos Bento

GD

5

Publications

203

Citations

5

H-Index

2017

Active since

Affiliations

Universidade Regional de Blumenau(Current)

Universidade do Oeste de Santa Catarina

Universidade do Estado de Santa Catarina

Graziela dos Santos Bento is an author at Universidade Regional de Blumenau specializing in hospitality industry, business, and customer satisfaction.

ORCID

Top concepts

Publications per year

2017–2020

5

Publications

5

Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance

Graziela dos Santos Bento, Gérson Tontini · Total Quality Management & Business Excellence · 2018 · 90 citations · Full text

Exploring the nonlinear impact of critical incidents on customers’ general evaluation of hospitality services

Gérson Tontini, Graziela dos Santos Bento, Thaíse Caroline Milbratz et al. · International Journal of Hospitality Management · 2017 · 60 citations

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Maturity of lean practices in Brazilian manufacturing companies

Graziela dos Santos Bento, Gérson Tontini · Total Quality Management & Business Excellence · 2019 · 33 citations · Full text

Integration of customers spontaneous comments with overall assessment of hospitality services

Gérson Tontini, Graziela dos Santos Bento · Current Issues in Tourism · 2019 · 10 citations

The influence of supplier integration and lean practices adoption on operational performance

Graziela dos Santos Bento, Klaus Siegmar Schuldt, Luciano Castro de Carvalho · Gestão & Produção · 2020 · 10 citations · Full text

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