Concepedia

Ash Narayan Sah

AN

14

Publications

714

Citations

13

H-Index

2015

Active since

Affiliations

Thapar Institute of Engineering & Technology(Current)

Ash Narayan Sah is an author at Thapar Institute of Engineering & Technology specializing in business, management, and marketing.

Top concepts

BusinessMarketingManagementConsumer ResearchCustomer SatisfactionInteractive MarketingUser ExperienceService QualityConsumer BehaviorFinance

Publications per year

2015–2025

14

Publications

14

The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case

Urvashi Tandon, Ravi Kiran, Ash Narayan Sah · Information Systems and e-Business Management · 2017 · 151 citations

Customer Satisfaction, Online Customer Behavior, Interactive Marketing +11

Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case

Urvashi Tandon, Ravi Kiran, Ash Narayan Sah · Service Science · 2017 · 143 citations · Full text

Total Quality Management, Customer Satisfaction, Digital Marketing +20

Analyzing customer satisfaction: users perspective towards online shopping

Urvashi Tandon, Ravi Kiran, Ash Narayan Sah · Nankai Business Review International · 2017 · 113 citations

Customer Experience, Customer Satisfaction, Online Customer Behavior +13

Understanding Online Shopping Adoption in India: Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) With Perceived Risk Application

Urvashi Tandon, Ravi Kiran, Ash Narayan Sah · Service Science · 2016 · 69 citations

Customer Satisfaction, Behavioral Intention, Consumer Uncertainty +24

Customer satisfaction using website functionality, perceived usability and perceived usefulness towards online shopping in India

Urvashi Tandon, Ravi Kiran, Ash Narayan Sah · Information Development · 2015 · 61 citations

Customer Experience, Customer Satisfaction, Digital Marketing +20

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