Concepedia
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Publications
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Citations
14
H-Index
Active since
2012
Velida Kijevčanin is an author specializing in customer satisfaction, marketing strategy, and total quality management.
Top concepts
BusinessMarketingManagementService QualityCustomer ServiceService MarketingMarketing StrategyCustomer SatisfactionTotal Quality Management
Publications per year
2012–2012
Service quality as determinant of customer satisfaction
Suzana Đukić, Velida Kijevčanin · SCIndeks · 2012 · 14 citations · Full text
Total Quality Management, Customer Satisfaction, Service Quality +12
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