Concepedia

Bo Yang

BY

13

Publications

531

Citations

13

H-Index

2016

Active since

Affiliations

Renmin University of China(Current)

Central South University

Wuhan University

Bo Yang is an author at Renmin University of China specializing in technology, business, and customer satisfaction.

Top concepts

BusinessEducationMarketingManagementTechnologyEngineeringBehavioral ScienceCustomer SatisfactionArtsTrust

Publications per year

2016–2025

13

Publications

13

A digital transformation approach in hospitality and tourism research

Xusen Cheng, Tong Xue, Bo Yang et al. · International Journal of Contemporary Hospitality Management · 2023 · 172 citations

Customer Satisfaction, Culture, Tourism Management +15

An investigation on the influencing factors of elderly people's intention to use financial AI customer service

Xusen Cheng, Liyang Qiao, Bo Yang et al. · Internet Research · 2023 · 58 citations

Customer Experience, Customer Satisfaction, Business Intelligence +20

Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs

Bo Yang, Yongqiang Sun, Xiao‐Liang Shen · Information Processing & Management · 2022 · 56 citations

Customer Experience, Customer Satisfaction, Bias +12

An investigation on trust in AI-enabled collaboration: Application of AI-Driven chatbot in accommodation-based sharing economy

Xusen Cheng, Xiaoping Zhang, Bo Yang et al. · Electronic Commerce Research and Applications · 2022 · 40 citations · Full text

Chatbot, Engineering, Human Agent Interaction +13

Optical carbon dioxide sensor based on fluorescent capillary array

Jian Wang, Zhihui Wen, Bo Yang et al. · Results in Physics · 2016 · 31 citations · Full text

Rows per page

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