Concepedia

Marco Antonio Robledo

MA

Statistics

Publications

6

Citations

481

H-Index

6

Active since

2000

Affiliations

Universitat de les Illes Balears(Current)

Marco Antonio Robledo is an author at Universitat de les Illes Balears specializing in management, tourism, and tourism management.

Publications per year

2000–2024

6

Publications

6

Measuring and managing service quality: integrating customer expectations

Marco Antonio Robledo · Managing Service Quality · 2001 · 295 citations

Management, Quality Management, Performance Measurement +15

Transformational tourism as a hero's journey

Marco Antonio Robledo, Julio Batle · Current Issues in Tourism · 2015 · 95 citations

Management, Tourism Management, Destination Management +10

Implementation of ISO 9001 in the Spanish tourism industry

Sidonie Djofack, Marco Antonio Robledo · International Journal of Quality & Reliability Management · 2016 · 49 citations

Management, Quality Management, Tourism Management +17

Rethinking tourism in the Balearic Islands

Julio Batle, Marco Antonio Robledo · Annals of Tourism Research · 2000 · 16 citations

Management, Geography, Tourism Management +12

Building an integral metatheory of management

Marco Antonio Robledo · European Management Journal · 2013 · 14 citations

Management, Organization Studies, Organizational Development +4

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