Claire Senot

The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance

Claire Senot, Aravind Chandrasekaran, Peter T. Ward et al. · Management Science · 2015 · 147 citations

Family Medicine, Quality Management Systems, Cost Performance +23

Process Management Impact on Clinical and Experiential Quality: Managing Tensions Between Safe and Patient-Centered Healthcare

Aravind Chandrasekaran, Claire Senot, Kenneth K. Boyer · Manufacturing & Service Operations Management · 2012 · 116 citations

Total Quality Management, Engineering, Quality Management Systems +20

Collaboration between service professionals during the delivery of health care: Evidence from a multiple‐case study in U.S. hospitals

Claire Senot, Aravind Chandrasekaran, Peter T. Ward · Journal of Operations Management · 2016 · 56 citations · Full text

Health Administration, Family Medicine, Hierarchical Challenge +20

Role of Bottom‐Up Decision Processes in Improving the Quality of Health Care Delivery: A Contingency Perspective

Claire Senot, Aravind Chandrasekaran, Peter T. Ward · Production and Operations Management · 2015 · 49 citations

Family Medicine, Clinical Decision-making, Decision Science +22

Continuity of Care and Risk of Readmission: An Investigation into the Healthcare Journey of Heart Failure Patients

Claire Senot · Production and Operations Management · 2019 · 43 citations

Heart Failure, Care Coordination, Health Care Finance +25