Concepedia

Chee-Hoong Lam

CL

1

Publications

34

Citations

1

H-Index

2010

Active since

Chee-Hoong Lam is an author specializing in services management, service marketing, and customer satisfaction.

Top concepts

BusinessMarketingManagementQuality SystemsService QualityCustomer ServiceService MarketingService ManagementKnowledge ManagementCustomer Satisfaction

Publications per year

2010–2010

1

Publications

1

Assessing the link between service quality dimensions and knowledge sharing: Student perspective

Boon‐In Tan, Choy-Har Wong, Chee-Hoong Lam et al. · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · 2010 · 34 citations · Full text

Total Quality Management, Customer Satisfaction, Service Quality Dimensions +16

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