Pei Chao

Publications

218

Citations

H-Index

2007

Active since

Affiliations

National Kaohsiung First University of Science and Technology(Current)

Pei Chao is an author at National Kaohsiung First University of Science and Technology specializing in management, business, and total quality management.

Top concepts

BusinessManagementMarketingCustomer SatisfactionTotal Quality ManagementEconomicsEngineeringFuzzy LogicHospitalityMarket Design

Publications per year

2007–2010

Publications

Exploring the nature of the relationships between service quality and customer loyalty: an attribute-level analysis

Pei Chao · Service Industries Journal · 2007 · 86 citations

Total Quality Management, Customer Satisfaction, Service Quality +15

Using fuzzy AHP and VIKOR for benchmarking analysis in the hotel industry

Hsin‐Pin Fu, Kuo-Kuang Chu, Pei Chao et al. · Service Industries Journal · 2010 · 67 citations

Total Quality Management, Customer Satisfaction, Engineering +21

Strengthening the Quality–Loyalty Linkage: The Role of Customer Orientation and Interpersonal Relationship

Pei Chao, Hsin‐Pin Fu, Iuan‐Yuan Lu · Service Industries Journal · 2007 · 38 citations

The impact of market freedom on the adoption of third-party electronic marketplaces: A fuzzy AHP analysis

Hsin‐Pin Fu, Pei Chao, Tien‐Hsiang Chang et al. · Industrial Marketing Management · 2007 · 27 citations

Marketing, Electronic Marketplace, Economics +12

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