Glenn McCartney

Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry

Glenn McCartney, Andrew McCartney · International Journal of Contemporary Hospitality Management · 2020 · 203 citations

Customer Satisfaction, Tourism Management, Engineering +30

City resilience and recovery from COVID-19: The case of Macao

Glenn McCartney, José Pinto, Matthew Tingchi Liu · Cities · 2021 · 152 citations · Full text

Urban Geography, Community Resilience, Health System Resilience +9

A Strategic Use of the Communication Mix in the Destination Image-Formation Process

Glenn McCartney, Richard Butler, Marion Bennett · Journal of Travel Research · 2008 · 137 citations

Tourism Management, National Tourist Offices, Communication Mix Strategy +23

The impact of the coronavirus outbreak on Macao. From tourism lockdown to tourism recovery

Glenn McCartney · Current Issues in Tourism · 2020 · 112 citations

Taking a break is for accomplishing a longer journey: hospitality industry in Macao under the COVID-19 pandemic

Matthew Tingchi Liu, Shaoshan Wang, Glenn McCartney et al. · International Journal of Contemporary Hospitality Management · 2021 · 94 citations

Tourism Management, International Tourism, Hospitality +19