Hollis Landrum

Statistics

Publications

Citations

396

H-Index

Active since

2003

Affiliations

University of North Texas(Current)

U.S. Army Engineer Research and Development Center

Northern Kentucky University

United States Army

Decision Sciences (United States)

Hollis Landrum is an author at University of North Texas specializing in service quality, management information systems, and service performance measurement.

Publications per year

2003–2010

Publications

Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions

Hollis Landrum, Victor R. Prybutok, Xiaoni Zhang et al. · Informing Science The International Journal of an Emerging Transdiscipline · 2009 · 126 citations · Full text

Business, Information Systems, Management Information Systems +9

A comparison of Magal's service quality instrument with SERVPERF

Hollis Landrum, Victor R. Prybutok, Xiaoni Zhang · Information & Management · 2006 · 119 citations

Management, Marketing, Performance Measurement +9

The moderating effect of occupation on the perception of information services quality and success

Hollis Landrum, Victor R. Prybutok, Xiaoni Zhang · Computers & Industrial Engineering · 2009 · 48 citations

Business, Information Systems, Management Information Systems +9

Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model

Hollis Landrum, Victor R. Prybutok, David Strutton et al. · Information Resources Management Journal · 2008 · 42 citations

Business, Information Systems, Management Information Systems +15

SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success

Hollis Landrum, Victor R. Prybutok, Leon A. Kappelman et al. · Quality Management Journal · 2008 · 41 citations

Business, Information Systems, Management Information Systems +16

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